Amy Clark-Proctor H: 706 818 4380
1531 Farmington Road , Madison, GA 30650
Professional Summary Motivated Office Manager proficient in Microsoft [skill 1] and credit collection and reporting. Thrive in dynamic and fast-paced environments. Seeking position of increased responsibility with room for advancement.
Skills Excellent multi-tasking ability
Clear oral/written communication
Microsoft Office expertise
Policy and procedure modification
Clerical support Credit and collections
Documentation and control
Work History Office Manager • Madison Credit Burea
Madison, GA • February 2015 to Current
?Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
?Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
?Administered to CRM and company database, including troubleshooting, maintenance, updates, and reports generation.
?Maintained computer and physical filing systems.
?Handled all incoming business and client requests for information.
?Ordered all office supplies including ink cartridges, toner, and paper.
?Monitored and evaluated personnel performance to complete [Timeframe] reviews, recommend advancement or address productivity concerns.
?Received, screened and routed incoming calls.
?Designed marketing brochures and wrote website copy.
?Created reports and presentations.
Credit • Lehman Brothers Bank
Carlisle , PA • September 2005 to August 2009
?Performed credit reviews on corporations to assess financial conditions.
?Analyzed customer data, including financial statements, to determine the level of risk involved for extending credit.
?Accessed credit records to evaluate customer histories.
?Placed customer accounts on hold due to past due payments.
?Gathered loan documentation for underwriting.
?Reviewed customer files on a regular basis to make sure receivables were in sound condition.
?Contacted customers and requested financial documentation.
?Generated and mailed updated statements.
?Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
?Drafted the complete annual audit reports including all footnote disclosures.
?Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
?Trained new employees on accounting principles and company procedures.
?Provided timely actuals, forecast and budget data for IT and corporate management.
Bartender • Olive Garden
Harrisburg , PA • October 2013 to June 2015
?Managed strict beverage control to minimize waste.
?Verified that guests at the bar were of legal age.
?Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
?Motivated and disciplined employees according to established requirements.
?Carefully followed safety and sanitation policies handling food and beverages.
?Cleaned shelving, mixers, cups, blenders and soda guns.
?Refused service to intoxicated guests.
?Created effective employee schedules that maintained coverage at peak times and minimized labor costs.
?Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
?Managed bar inventory, restocked supplies and placed orders.
?Adhered to state laws regarding alcoholic beverage service.
?Enthusiastically and appealingly described food and drink specials to guests.
?Received beverage orders from wait staff and delivered beverages to guests.
?Conducted monthly inventory.
?Maintained a consistent, regular attendance record.
?Processed orders on a computerized Point of Sale system.
Server • Amici Madison
Madison, GA • August 2015 to June 2017
?Displayed enthusiasm and knowledge about the restaurant's menu and products.
?Upheld highest standard for cleanliness of glass and silverware.
?Quickly recorded transactions in MICROS system to deliver prompt service.
?Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
?Skillfully promoted items on beverage lists and restaurant specials.
?Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
?Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
?Received frequent customer compliments for going above and beyond normal duties.
?Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
?Maintained high standards of cleanliness and sanitation.
?Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
?Maintained clean dining room, lobby and service areas at all times.
?Set dining tables according to type of event and service standards.
?Assertively upsold alcoholic beverages, appetizers and desserts.
Education High School Diploma • Newport Junior Senior High School
Newport, PA • 2003